Built with
// Case Study
A 24/7 AI phone receptionist for a London optometry clinic. All inbound calls handled, appointments booked, and cancellations managed with no human involvement.
The problem
Special Eyes was losing after-hours patients to competitors. The front desk could not cover every call, and voicemails rarely converted.
After-hours calls were simply gone, along with the appointments they would have become. The clinic needed a receptionist that answered every time.
An n8n and Twilio AI receptionist that handles the whole call and logs it for the team.
A Twilio phone line routes every inbound call into n8n, where the AI receptionist picks up instantly, day or night.
OpenAI drives the conversation, understanding what the patient needs and responding naturally without a rigid phone tree.
The agent processes new bookings and cancellations during the call, freeing slots automatically with no staff intervention.
Confirmation messages go out after each call and all call data is logged for the clinic team to review.
Every inbound call answered 24/7 without staff on the phones.
After-hours bookings captured automatically instead of going to voicemail.
Cancellations processed and slots freed with no manual intervention.
Confirmation messages sent after each call, so patients always have the details.
All call data logged for the clinic team to review and follow up.
Built with
Healthcare / US
Four n8n workflows replacing manual lead management at a 3-location optometry practice, with a 2.4-second WhatsApp response.
Trades / Australia
A Retell AI receptionist for an Australian trades business, answering every call 24/7 and qualifying leads on a local number.
AI Automation / US
An n8n voice receptionist handling the full appointment lifecycle with Cal.com, from booking to rescheduling and cancellations.
// Free Audit
Book the audit. Thirty minutes. Free.