Built with
// Case Study
A production-ready inbound AI receptionist for a plumbing and trades business, handling calls 24/7, qualifying leads, and running booking logic on a local Australian number.
The problem
Geelong Webbers was missing inbound calls during jobs and after hours, and every missed call was a potential job lost to a competitor.
There was no CRM, no follow-up system, and no way to handle call volume without someone free to answer the phone. The business needed a receptionist that was always on.
A Retell AI voice receptionist wired into n8n, delivered production-ready and CRM-agnostic.
An inbound AI agent answers every call, explains services in natural conversation, and never leaves a caller on voicemail.
An Australian Twilio number was imported to match the local area code, so callers reach a familiar local line rather than an unknown one.
The agent qualifies the lead and triggers booking logic or SMS follow-up through n8n webhooks, all from the first call.
The build connects to any downstream system and was handed over with full documentation, ready to extend as the business grows.
All inbound calls answered 24/7 without staff on the phones.
The Australian number live with the correct local area code.
Lead qualification and booking logic running from the first call.
Delivered production-ready and CRM-agnostic, earning a 5-star delivery review.
Built with
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